Questions we expect before the first workshop
Flip a card to read the answer. If your scenario is messier than these snippets admit, that is normal—email the desk with controller exports attached.
Do you replace ISP circuits or cabling?
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No. We document handoff points and test assumptions your circuit vendor signs off on. Last-mile fiber or copper remediation stays with your landlord agreements or telco SOWs.
Can you manage our hardware indefinitely?
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We offer orchestration and advisory retainers, but long-term NOC ownership is scoped per contract. Some clients keep execution in-house and use us for templates only—that is a deliberate, supported mode.
Will you hold shopper emails collected on guest portals?
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We design flows so identity data stays in systems you control. Unless a separate hosted identity SOW exists, we do not warehouse guest PII on your behalf.
How do you evidence rogue AP incidents?
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We provide timestamped controller exports and a short narrative suitable for insurers. We do not guarantee capture of every transient hotspot in dense malls.
What if our stores use mixed AP vintages?
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We maintain skew charts and test matrices per SKU. Extra budget may be required when a firmware line reaches vendor end-of-support—we surface that early rather than mid-wave.
Do you work nights only?
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Cutover windows are negotiated per banner. Some brands prefer early-morning swaps instead of midnight drama; both are fine if verification probes are scheduled honestly.
Can you promise KPI lifts from dashboards alone?
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No. Dashboards clarify where to look; stores still change layouts, staffing, and promotions. We are explicit about that boundary to avoid analytics theater.
Are website prices binding?
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Listed amounts are indicative ranges in KRW for planning. Executed statements of work, including taxes and pass-through costs, control final pricing.
What currencies do you invoice?
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Primarily KRW for domestic engagements. Cross-border entities may request USD invoicing where contractually agreed and compliant with local rules.
What response time should we expect for tickets?
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Coverage depends on tier: business-hours desk by default, extended hours for selected programs, and 24/7 only where explicitly purchased. We publish queue names in your runbook.